1. Information We Collect

a. Personal Information

We may collect information that you provide when you place an order, create an account, contact us, or use our services, including:
  • Name
  • Phone number
  • Email address
  • Delivery address
  • Account information
  • Order and transaction information
  • Information you provide through WhatsApp, Messenger, phone calls, or customer support
Payment information may be processed through third-party payment gateways and payment service providers. Ki Kinben BD does not intentionally store full card details on its own website.

b. Non-Personal and Technical Information

We may automatically collect:
  • Browser type
  • Device information
  • IP address
  • Pages visited
  • Referral and website activity information
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:
  • Process, confirm, and deliver your orders
  • Process payments and verify transactions
  • Communicate order and delivery updates
  • Provide customer support through phone, WhatsApp, Messenger, and other available channels
  • Create and manage customer accounts
  • Improve our website, products, and shopping experience
  • Measure website performance and customer activity
  • Run advertising, retargeting, and promotional campaigns
  • Prevent fraud, misuse, and security threats
  • Comply with applicable legal and regulatory requirements

3. Cookies & Analytics

Ki Kinben BD may use cookies and similar technologies to operate and improve the website. We currently use services such as:
  • Google Analytics 4 (GA4)
  • Meta Pixel
  • Other necessary website and advertising technologies
These technologies may help us:
  • Understand how visitors use our website
  • Measure website and advertising performance
  • Improve our products and customer experience
  • Provide more relevant advertisements and promotions
You may control or disable certain cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

4. Payments

Ki Kinben BD may offer payment methods including:
  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Debit or credit cards
  • Other payment methods displayed at checkout
Payments may be processed by third-party payment gateways or financial service providers. Their own privacy policies and terms may apply to information processed directly by them.

5. Sharing of Information

We may share necessary information with trusted service providers where required to operate our business, including:
  • Pathao and other delivery or logistics providers for order delivery
  • Payment gateways and payment service providers
  • Google Analytics and related Google services
  • Meta and related advertising services
  • Website hosting and technical service providers
  • Customer support and communication services
  • Government authorities where disclosure is required by applicable law
We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:
  • Process and maintain order records
  • Provide customer support
  • Maintain customer accounts
  • Prevent fraud and resolve disputes
  • Meet accounting, legal, or regulatory obligations
Where applicable, information will not be retained longer than necessary for the purpose for which it was collected, subject to legal or regulatory requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:
  • Request access to personal information held about you
  • Request correction or updating of inaccurate or incomplete information
  • Withdraw consent or object to certain processing where legally applicable
  • Request deletion of personal information in circumstances provided by applicable law
Ki Kinben BD currently does not provide an automatic self-service account deletion option. Where applicable, privacy-related requests may instead be submitted to our customer support team. Certain information may need to be retained where required for order records, legal obligations, fraud prevention, dispute resolution, or other lawful purposes.

9. Customer Accounts

Customers may create an account on kikinbenbd.com. You are responsible for keeping your account credentials confidential and for activity carried out through your account. If you believe your account has been accessed without authorization, please contact us as soon as possible.

10. Third-Party Services & Links

Our website may contain integrations, services, or links provided by third parties. These third parties may have their own privacy policies, and Ki Kinben BD is not responsible for their independent privacy practices or websites.

11. Bangladesh Customers

Ki Kinben BD currently operates for customers within Bangladesh only. Our privacy practices are intended to be managed in accordance with applicable laws and regulations of Bangladesh.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements. Any updated version will be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact: Ki Kinben BD
Website: kikinbenbd.com
Address: Dhaka, Bangladesh
Email: demo@kikinbenbd.com
Phone: +880 1XXX-XXXXXX