Frequently Asked Questions

How do I place an order?

Simply place orders from our website, just add to cart and checkout or send us a direct message. Our team will get back to you as soon as possible to confirm your order.

How long does delivery take?

For in stock products deliveries typically take 1-3 days, and for out of stock products deliveries typically take 15–20 days as we directly import the product to ensure best quality .

Are Ki Kinben BD's products genuine and good quality?

All our products are sourced from verified suppliers and go through a quality check before being shipped. If you have any questions about a specific product's quality, feel free to ask us before ordering.

What is the delivery charge?

  • Inside Dhaka: 80 Taka
  • Outside Dhaka: 130 Taka

Is advance payment required?

No, for in stock products and yes,for out of stock products payment is required after order confirmation before we process and ship your item.

Can I return or exchange a product?

Ki Kinben BD only accepts returns or exchanges for defective products. If you receive a damaged or faulty item, please contact us we will replace the product immediately. 

 

Can I return a product if I don't like the color or design?

Unfortunately, we do not accept returns based on personal preference. We recommend confirming the model, color, and design before placing your order.

How can I contact Ki Kinben BD?

You can reach us directly through our Facebook page or Instagram. We typically respond quickly during business hours.